Delivery Terms
At Horem London, we prioritize delivering natural skincare solutions to your doorstep with care and efficiency. Please review our delivery terms for a seamless and enjoyable experience.
1. Order Processing
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All orders are processed within 3-10 business days (Monday to Friday, excluding holidays) after receiving payment confirmation
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Orders placed after 2:00 pm GMT will be processed on the next business day
2. Shipping Rates
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We offer flat-rate shipping within the United Kingdom and international shipping options
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Shipping rates are calculated at checkout based on the destination
3. Tracking Information
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Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to your package’s progress
4. Order Changes
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We understand that sometimes plans change. If you need to make any changes to your order or cancel it, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations for orders that have already been processed.
5. Undeliverable Packages
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Please ensure that the shipping address provided is accurate and complete. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of the reshipment
6. Shipping Delays
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While we strive to meet our delivery estimates, unforeseen circumstances or carrier delays may occasionally occur. We appreciate your understanding in such situations.
If you have any questions or concerns regarding our shipping policy, please feel free to send us an email on our Contact Page.
Thank you for choosing Horem London. We hope you enjoy our natural skincare products and achieve the healthy, clear skin you deserve.